Mobile Office Hours
Since I was elected in November 2010, my biggest priority has been ensuring that my staff and I are available to help constituents with whatever federal assistance they may need. In addition to our phone and email services, we opened eight offices throughout Florida to ensure that no constituent that wishes to see us in person has to drive more than two-and-a-half hours to do so. However, we also recognized that not everyone has the means to drive to us, which is why we initiated a “Mobile Office Hours” program, which has brought our office to every county of our state.
Altogether, we have assisted people with a wide range of issues involving federal government services and benefits, including Social Security, Veterans Affairs, IRS tax issues, Medicare and visa issues, among many others. It is through these cases that we are constantly reminded of how the federal government impacts people’s ability to achieve the American Dream. For instance, when people’s tax refunds are delayed, this strains their family budgets. If they’re delayed as a result of a scam or identity theft, we need to make sure that victims’ records are cleaned up and that the criminals are brought to justice.
Regardless of the issue, my staff and I know how much people rely on these types of services. It’s why we treat every case as if it’s the difference between paying your bills on time or falling further into debt. Or even as a matter of life and death. Because sometimes, that’s exactly what it’s about.
My parents’ American Dream began in 1956 when their visas were approved to come to the United States. Today, thousands of people like them come to our office because they or their loved ones are facing myriad challenges involving our broken immigration system. Some matters simply cannot be resolved without legislative solutions. But many can be resolved with experienced help.
In July 2014, we marked our 500th Mobile Office Hours event and released a report highlighting our efforts in all these areas of constituent service. We released a second volume in December 2015, highlighting the work we have done since then. It is our hope that other Floridians who face similar problems will turn to us – and our congressional colleagues – for assistance. That is what we are here for – we are here to serve you.
If you need assistance I encourage you to please email our team at Casework@rubio.senate.gov, call us at 1-866-630-7106 or visit us at one of our Mobile Office Hours listed below.
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